Bemma Beauty Empire

Due to hygiene, safety, and product integrity reasons, certain items cannot be returned or exchanged once opened, used, or tampered with.

We reserve the right to refuse returns that do not meet our return conditions.

We only accept returns or exchanges if:

• You received the wrong item
• Your order arrived damaged
• Your item has a manufacturing fault or defect

To request a return, customers must contact us within 48 hours of delivery with via our Official WhatsApp number:

• Order number
• Proof of purchase
• Clear photos/videos of the item and packaging

To qualify for a return or exchange:

• Items must remain unused and in original condition
• Original packaging, tags, and seals must remain intact
• Wigs and hair products must not be worn, brushed, combed, cut, coloured, washed, installed, or altered
• Skincare and cosmetic products must remain unopened and unused

Items returned without approval will not be accepted.

The following items are strictly non-refundable and non-returnable:

• Custom-made wigs
• Pre-orders
• Sale or clearance items
• Opened skincare or cosmetic products
• Used wigs or hair extensions
• Digital products or gift cards
• Personalised items

Approved exchanges are subject to stock availability.

If the requested replacement item is unavailable, store credit may be issued instead.

Customers are responsible for return shipping costs unless the error was caused by Bemma Beauty Empire.

Once your returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be processed back to the original payment method
• Processing time may vary depending on your payment provider or bank

Shipping fees are non-refundable.

Orders may only be cancelled before processing begins.

Once processing or production has started, orders cannot be cancelled.

Please carefully review your order before checkout.

SHIPPING & DELIVERY ISSUES

Bemma Beauty Empire is not responsible for:

• Courier delays
• Customs delays
• Lost or stolen parcels marked as delivered
• Incorrect shipping addresses provided by customers

Customers are responsible for ensuring shipping information is correct before placing an order.

International customers may be responsible for customs fees, import duties, taxes, or other charges required by their country.

These charges are not controlled by Bemma Beauty Empire and are non-refundable.